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The real reason IT problems keep coming back

Author

Jared Peno
May 27, 2025

Why do the same IT problems keep recurring?

It's rarely about technology.

It's about documentation.

Most companies are running on institutional knowledge.

When someone solves a problem, the solution exists only in their head.

When they go on vacation, change roles, or leave the company, that knowledge walks out the door with them.

The result? Your company repeatedly solves the same problems.

Few understand that having a robust SOP library is crucial for any IT function.

It's not just about efficiency, it’s finding freedom from being held hostage by knowledge silos.

Now with AI as an added layer of support, your company information is even more valuable!

❝

Avoid data silos. AI can’t work if the data is spread across random tools and spreadsheets.

Here’s how to get your data ready for AI.

  • Centralize Your Data

  • Standardize Formats and Naming

  • Tag and Categorize

  • Clean your Data

  • Connect Systems with APIs

  • Build a Knowledge Graph or Data Model

  • Govern Access and Compliance

  • Use Vector Databases for Unstructured Data

Even if AI isn’t on your radar, your company is more valuable if it has all working knowledge easily accessible to everyone.

So start small and ensure you’re capturing everything that drives your company.

Notion AI Data Checklist

Build your company’s data to handle the age of AI.

alliance-tech.notion.site/AI-Ready-Data-Organization-Checklist-1fbd427552768064b205e0a53b364f32?pvs=4

Alliance loves documentation and we invest heavily into it. If you want to work with a team that gets it right, then give me a shout.

—Jared 

Text Me: 314.806.3912

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